Change-of-mind returns
You can return unopened bottles in their original sealed packaging within 14 days of delivery. To start a return, email info@builtbythree.uk with your order number before sending anything back, and we'll reply with instructions.
Return postage for change-of-mind returns is paid by you. Please use a tracked service, as we can't refund items that don't reach us.
Perfume is a sealed, hygiene-sensitive product. Bottles that have been opened, used or had their seal broken can't be returned for change of mind. This doesn't affect your rights if an item is faulty.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of delivery. Sealed goods that aren't suitable for return for health-protection or hygiene reasons can't be returned once they've been unsealed. If you cancel your whole order within this period, we'll also refund the standard delivery charge you paid.
Faulty, damaged or incorrectly supplied items
If your order arrives faulty, damaged, leaking or isn't what you ordered, email info@builtbythree.uk within 30 days of delivery with your order number and a photo. We'll refund or replace it, and cover any return postage.
Refunds
Once we've received and checked your return, we'll email you to confirm. Approved refunds are made to your original payment method within 14 days.
Exchanges
To swap a fragrance, return the unopened bottle as above and place a new order.
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Returns address and contact
BuiltByThree, 71–73 Kingston Street, Kinning Park, Glasgow G5 8BJ · info@builtbythree.uk